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Suggestions / Complaints

SUGGESTIONS, PROPOSALS AND COMPLAINTS? PLEASE LEAVE A MESSAGE.

Vienna Conservatory constantly strives to improve the studying conditions and service provision for its students. Nevertheless, problems can still arise and our Complaints Management is on hand to help.

 

Online Form: You can send us your suggestions, proposals and complaints online using the form provided:

 

>> Complaints Management Form (can be sent either with sender’s name indicated or anonymously*)

 

Post boxes: You can also post messages into the designated post boxes – these are in each Conservatory location (at Stiegergasse 15-17 in the foyer, as well as at Mariahilfer Strasse 51 within the main entrance in the second stairway, first floor).

 

Email: In case you would rather get in touch with us personally, you can contact us via the email address nachricht@viennaconservatory.at or make an appointment for a meeting in our office. We will of course treat your concerns with the utmost confidentiality.

 

We will seek to provide a quick solution to the matter concerned and are happy to receive ideas as to how we can improve. Many thanks for your message!

 

*It is often difficult to handle anonymous complaints. The senders may of course opt out from having their details passed on, in which case their complaint will be made anonymous before its disclosure!

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